Cancellation Policy

COURSE/LESSON/PROGRAM CANCELLATION POLICY: Your responsibility includes attending coaching sessions as scheduled. Missed sessions may receive makeup information in the next session, but refunds or credits are not given. 20% of the total amount paid is non-refundable due to limited participant spots. Your spot is confirmed only after payment. Cancellation Policy: - Cancellations outside 30 days of booking: 80% refund of total booking cost. - Cancellations between 30–14 days of booking: 50% refund of total booking cost. - Cancellations within 14 days of booking: No refund provided. GROUP COURSE/WORKSHOP MINIMUM PARTICIPANT RATIO: Group Courses & Workshops require a minimum of 3 participants. If not met, we may reschedule or cancel. Participants receive credit or refund. WEATHER POLICY: We may reschedule due to unsafe weather. No refund or credit if rescheduling is not possible or if you can't attend the new date. ~ Please note: we live and ride in a rainforest environment, therefore riding in significant rain events is deemed ‘normal’ and provisions are made to ensure this is safe and enjoyable. It is your responsibility to dress and ride appropriately for the conditions. LESSON PACKAGE COMPLETION POLICY: Lessons must be completed in the booking year. In unforeseen circumstances, store credit may be requested for the next year, subject to approval. BOOKING MODIFICATION POLICY: Changes to date, time, or participant require approval and may incur a $35 fee.

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